In this article, Grady Health, one of North America’s premier health care facilities walks through some of the highlights of using Mobile Shift Connect embedded and fully integrated into their KronosAdvanced Scheduler system.

The introduction of the technology has allowed GHS to reduce the number of employees that it has in its scheduling department. In addition, it has seen a reduction in overtime.

While the specific ROI isn’t discussed (more of the incredible ROI results are available in the Case Study being released shortly) the Grady team discusses the benefits and also how they prepared the staff for the roll out using excellent communication.

GHS utilizes all three options (text, IVR, and e-mail) to reach employees, based on their individual preferences.  GHS provides all employees who participate in the technology with a form to complete and asks them which of the options they prefer.  “All of the employees receive an e-mail, and they have an option between text and phone,” explains Viera-Corbett. “Having the employees complete the sheet to explain how they want to receive the messages is very important.”  Employees, of course, know that they’re charged for text messages. As a result, GHS made it clear to employees on the form that, if they selected this option, it was important for them to remember that they would be charged according to their cell plan.

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